For Shopify merchants
Build the form. Keep every customer enquiry organized.
Create a form with AI or add fields yourself. Display it inline, in a popup, or as a slide-out, then manage customer enquiries, replies, and internal notes in one inbox.
Start free with 2 forms and 25 AI credits per month. Unlimited submissions on every plan.
From the first question to the next reply
Build the form, personalize the acknowledgement, and keep every enquiry organized in your Shopify admin.
Customer enquiry inbox
Manage submissions, send replies, add internal notes, and track open, pending, closed, or archived enquiries.
AI form builder
Describe the form you need, then customize its fields, answer options, and required questions before publishing.
Personalized reply emails
Use AI to draft a form's reply template, personalize it with field tags, and check the live email preview.
Spam protection, free
Keep spam marked for review, track submission analytics, and export enquiries as CSV on every plan.
Live on your storefront in three steps
Build your form
Describe the form you need for an AI-generated draft, or add fields yourself. Edit labels, options, and required answers, then preview and publish.
Embed it on your theme
Enable the Contactly app embed in your theme editor, add a Contact form block, and paste the form ID. Choose inline, popup, or slide-out display.
Manage enquiries and reply
Read submissions, update their status, add internal notes, and send replies. Set up a personalized acknowledgement email for each form when you want an automatic response.
One app, three very different jobs
Whether you run a store, manage enquiries, or set up client storefronts, Contactly keeps forms and replies together.
The solo founder
Managing your store and customer enquiries in the same workday.
Right now, storefront questions land in a personal inbox next to 200 other emails. Some get lost. You know some get lost.
- Describe the form you need and edit an AI-generated draft
- Keep customer enquiries in one inbox
- Save a personalized reply email for each form
The operations lead
Keeping customer enquiries organized as your store gets busier.
A shared Gmail with labels and filters works, until two people reply to the same customer and nobody owns the response-time number.
- Track enquiries with open, pending, closed, and archived statuses
- Add internal notes alongside customer replies
- Review submission volume, spam rate, and first response times
The agency developer
Setting up forms that fit each client's storefront.
A form widget that injects unscoped global CSS gets uninstalled the first time it collides with a client's theme.
- Choose inline, popup, or slide-out forms
- Place forms through the Shopify theme editor
- Customize reply emails with field tags and a live preview
Plans that grow with your store
Start free. Upgrade when you need more forms or AI credits.
Free
Start with 2 forms, unlimited submissions, and AI-assisted reply emails.
- 2 forms
- 25 AI credits/month
- AI reply drafting
- Submission analytics
- CSV export
- Spam filtering
Starter
Create up to 5 forms with more AI credits for forms and reply emails.
- 5 forms
- 200 AI credits/month
- AI reply drafting
- Submission analytics
- CSV export
- Spam filtering
Pro
Build unlimited forms with 1,500 AI credits for your growing store.
- Unlimited forms
- 1,500 AI credits/month
- AI reply drafting
- Submission analytics
- CSV export
- Spam filtering
Plus
Keep unlimited forms and get 6,000 AI credits for a busier store.
- Unlimited forms
- 6,000 AI credits/month
- AI reply drafting
- Submission analytics
- CSV export
- Spam filtering
Unlimited submissions and inbox access on every plan. Paid plans are billed in USD every 30 days through Shopify. AI credits renew each calendar month in UTC.
Your next storefront question is on its way in.
Create your first form, personalize its reply email, and keep customer enquiries in one place. Start with the Free plan.
Install on Shopify