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Contactly

For Shopify merchants

Every storefront message, turned into a conversation you actually finish.

Contactly builds the form, embeds it on your theme in two steps, and hands you a shared inbox that reads, tags, and drafts the reply before you open it.

Install on ShopifySee pricing

Free plan available. Setup takes under two minutes.

Why merchants switch

Everything you need to turn a question into a finished reply

Contactly isn't just a form builder — it's the inbox that makes sure nothing sits unread.

AI shared inbox

Every submission arrives with a summary, an intent tag, and a spam score already attached.

Drag-and-drop builder

6 templates and 30 field types, including Shopify-native product, order, and customer pickers.

A widget that disappears

Renders in a Shadow DOM, stays under 15KB gzipped, and inherits your theme's fonts and colors.

Spam protection, free

Honeypot, rate limiting, and spam scoring are on by default, on every plan, including Free.

How it works

Live on your storefront in three steps

1

Build your form

Start from a template or drag fields onto the canvas — including Shopify-native pickers for products, orders, and customers.

2

Embed it on your theme

Turn on the Contactly embed, add the block, and copy in a form ID. Two one-time steps, usually under two minutes.

3

Let the inbox do the first pass

Every submission lands with an AI summary, a status tag, and a spam score — draft a reply in one click, then send it yourself.

Built for how you work

One app, three very different jobs

Contactly is built from real Shopify merchant workflows, not a generic form builder retrofitted for commerce.

The solo founder

~60% of stores

Running the store yourself, on a theme you're afraid to break.

Right now, storefront questions land in a personal inbox next to 200 other emails. Some get lost. You know some get lost.

  • Zero-code setup — no DNS, no API keys, no webhooks
  • One inbox instead of a crowded personal email
  • AI drafts a reply so you're never starting from a blank box

The operations lead

~25% of stores

Managing a small team that's starting to step on each other's replies.

A shared Gmail with labels and filters works, until two people reply to the same customer and nobody owns the response-time number.

  • Departments and assignment, so every conversation has one owner
  • Full analytics on volume, response time, and spam trends
  • Audit log for accountability across the team

The agency developer

~10% of stores

Installing this on someone else's store — maybe thirty of them.

A form widget that injects unscoped global CSS gets uninstalled the first time it collides with a client's theme.

  • Styling via CSS custom properties, never !important overrides
  • Shadow DOM isolation — nothing leaks into the theme, nothing leaks in
  • A public API for the integrations you've already built
Pricing

Plans that grow with your store

Start free. Upgrade when you need more forms, seats, or AI credits.

Free

One form, live on your storefront today.

$0/mo
  • 100 submissions / mo
  • 1 form
  • 1 seat
  • 25 AI credits / mo
  • No file uploads
  • Drag-and-drop form builder
  • Storefront widget, matched to your theme
  • Honeypot + rate limiting on by default
  • Shared inbox
Start for free

Starter

For a solo founder ready to stop losing emails.

$9/mo
  • 500 submissions / mo
  • 3 forms
  • 2 seats
  • 200 AI credits / mo
  • 1 file, up to 5MB
  • Everything in Free
  • Advanced fields: rating, signature, address, file upload
  • AI draft-reply assistant
  • Slack notifications
  • Remove Contactly branding
Choose Starter
Most merchants pick this

Pro

For a team that needs routing, not just replies.

$29/mo
  • 2,500 submissions / mo
  • Unlimited forms
  • 5 seats
  • 1,500 AI credits / mo
  • 10 files, up to 25MB
  • Everything in Starter
  • Conditional logic and multi-step forms
  • Custom CSS and JS
  • Full analytics on volume and spam trends
  • Google Sheets, Klaviyo & Mailchimp sync
  • Audit log
Choose Pro

Plus

For high-volume stores and the agencies that run them.

$79/mo
  • 15,000 submissions / mo
  • Unlimited forms
  • Unlimited seats
  • 6,000 AI credits / mo
  • 20 files, up to 100MB
  • Everything in Pro
  • AI auto-response for common questions
  • Public REST & GraphQL API
Choose Plus
Compare all plan details

Your next storefront question is on its way in.

Install Contactly and have your first form live in under two minutes.

Install on Shopify