Policy
Effective October 10, 2026
Privacy Policy
Effective October 10, 2026
1. Overview
This Privacy Policy describes how Contactly (“Contactly,” “we,” “us”) handles information when a merchant installs the Contactly app on their Shopify store, and when a shopper submits a form on a merchant’s storefront through Contactly.
2. Information we collect
- Form submission data: answers a shopper enters into a merchant’s Contactly form, such as name, email, phone number, message, choices, dates, and other fields configured by the merchant.
- Merchant and store data: store domain, plan/subscription details, form configurations, reply-email templates, store branding, and settings.
- Enquiry records: replies, internal notes, status changes, and email delivery information associated with submissions.
- Technical context: information accompanying submissions, such as IP address, browser user agent, page URL, referrer, submission timing, and spam-filtering signals.
3. How AI processing works
Contactly uses a third-party AI provider (Anthropic’s Claude) for form generation, reply-email template drafting, and email quality feedback. Prompts, form-field details, and email content relevant to the requested operation may be sent to this provider.
AI-generated form and email drafts are presented to the merchant for review. Generating a reply template does not save or enable it. When a merchant saves and enables a form’s reply-email template, Contactly may send that saved content automatically to shoppers, personalized with their submitted answers.
4. Your rights (GDPR and similar laws)
Contactly has built-in support for data subject rights via Shopify’s mandatory compliance webhooks:
- Customer data request — a shopper can request the data a merchant holds about them.
- Customer redaction — identifying customer data is cleared from the relevant records when a redaction request is processed.
- Shop redaction — store data is removed when Shopify’s shop-redaction request is processed.
Contact us at the address below to exercise these rights directly.
5. Sub-processors
Contactly relies on infrastructure and service providers to operate, including cloud hosting, email delivery, file storage, and AI processing. We only share the data necessary for each provider to perform its function.
6. Data retention
Contactly does not apply a plan-based submission retention limit or scheduled deletion based on the age of a submission. Data may be removed through customer redaction, shop redaction, or other deletion requests. Canceling a paid subscription does not itself schedule deletion of submission history. Merchants should export the data they need before uninstalling the app.
7. Security
Forms, submissions, and enquiry records are scoped to the merchant’s store at the data-access layer. Admin access is authenticated, and storefront requests are checked through Shopify’s signed app-proxy flow. Spam filtering and request rate limits help protect public submission endpoints.
8. Contact
Questions about this policy or requests regarding your data can be sent to [email protected].
9. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the effective date above.
Terms of Service
Effective October 10, 2026
1. Acceptance of terms
By installing or using Contactly, you (“merchant,” “you”) agree to these Terms of Service. If you do not agree, do not install or use the app.
2. Description of service
Contactly is a Shopify app for creating forms manually or with AI, displaying them inline, in popups, or as slide-outs, and managing customer enquiries in an inbox. Features include reply-email templates, customer replies, internal notes, status tracking, submission analytics, CSV export, and spam filtering.
3. Subscription and billing
Contactly offers a Free plan and paid plans billed in USD through Shopify on a recurring 30-day cycle. The selected plan determines form capacity and the monthly AI credit allowance. All public plans include unlimited submissions and inbox access. Monthly AI credits renew at the start of each calendar month in UTC and do not roll over. Review the subscription approval presented by Shopify before accepting a paid plan. You may manage or cancel your subscription from within the app or your Shopify admin.
4. Acceptable use
You agree not to use Contactly to collect data unlawfully, to send spam, or to violate the rights of any shopper or third party. You are responsible for the content of the forms you create and for complying with applicable privacy laws in your jurisdiction.
5. AI features
Contactly’s AI form generation, reply-email drafting, and email quality feedback are assistive tools. AI-generated content is not guaranteed to be accurate. You are responsible for reviewing generated forms and email content before saving or publishing them. When you enable a form’s reply-email template, you authorize Contactly to send that saved template automatically for eligible submissions, personalized with submitted field values.
6. Intellectual property
Contactly and its underlying software remain the property of its developer. You retain ownership of the data you and your customers submit through the app.
7. Limitation of liability
Contactly is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Contactly is not liable for indirect, incidental, or consequential damages arising from use of the app.
8. Termination
We may suspend or terminate access to Contactly for violations of these terms. You may stop using the app and uninstall it at any time.
9. Governing law
These terms are governed by the laws of the jurisdiction in which Contactly’s operating entity is registered. [Placeholder — specify your governing jurisdiction before publishing.]
10. Changes to these terms
We may update these terms from time to time. Continued use of Contactly after changes take effect constitutes acceptance of the revised terms.
11. Contact
Questions about these terms can be sent to [email protected].