Support
We're here to help
Can't find what you need in the app? Reach out directly.
Email our team and we'll get back to you as soon as we can.
Email [email protected]Before you reach out
The form isn't showing on my storefront
Check that the form is published, the Contactly Forms app embed is enabled, and a Contact form block has been added in your theme editor with the correct form ID. For popup and slide-out forms, use the block's trigger button to open the form.
Where can I find the setup guide?
Open Contactly from your Shopify admin and go to the Setup guide. It walks you through enabling the app embed and adding a Contact form block to your storefront.
What happens if a reply email fails to send?
Your reply remains saved in the enquiry thread with a failed delivery status. Use the retry action in that thread to try sending it again.