Forms and customer enquiries, together in Shopify
Create the form, personalize its reply email, and manage what comes next from one inbox.
Describe the form. Make it yours.
Generate an editable form draft from a short description, or build one field at a time. You choose the questions and publish when you're ready.
- Use AI to suggest a form name, fields, and answer options
- Edit field labels, required answers, and choice options
- Preview the form before publishing; duplicate or archive it later
Ideas for your next form
General Contact
Name, email, subject, message
Support Request
Name, email, order number, issue type, message
Wholesale Inquiry
Name, company, email, phone, website, volume, message
Product Question
Name, email, product name, question
Returns / Exchange
Name, email, order number, reason
Custom
Start blank with just an email field
Ask the questions your store needs
Collect contact details, longer messages, selections, dates, and consent. Use headings, paragraphs, and dividers to make the form easier to follow.
- Text, email, phone, number, URL, and longer message fields
- Dropdowns, radio buttons, checkboxes, and multiple-choice answers
- Date and time fields, plus layout elements to organize questions
Basic
Choice
Date & time
Layout
Inline, popup, or slide-out
Choose how your form appears on the storefront. Place it through the Shopify theme editor and use the setup guide to enable the app embed and add the form block.
- Inline forms sit directly inside a page or theme section
- Popup and slide-out forms open from a button with your chosen label
- Set the form block's width, spacing, and slide-out side in the theme editor
Inline
Keep the form visible on the page.
Popup
Open the form in a centered dialog.
Slide-out
Open a panel from the left or right.
A personal acknowledgement for every form
Write a reply template yourself or ask AI for a draft. Personalize it with values from the form, review the live preview, and enable it when you're ready for automatic acknowledgements.
- Customize the email subject, body, and footer for each form
- Insert field tags to include a customer's name or other submitted details
- Check AI feedback, preview the email, and send a test before enabling it
Example reply template
Thanks for getting in touch
Hi {{NAME}}, thanks for your message. We've received your enquiry and our team will get back to you.
Your store's name and footer complete the email.
Keep replies and internal notes in one place
Read the submitted answers, track each enquiry's status, and send customer replies from the inbox. Add private notes when you need to keep context for later.
- Track open, pending, closed, and archived enquiries
- Search submissions and filter by form or spam status
- See email delivery status and retry a failed reply from the thread
Internal note
Checking the requested delivery date before replying.
Notes stay inside Contactly and are never emailed to the customer.
See the activity behind the inbox
Review submission volume, status breakdowns, spam rate, and average first response time. Export submissions as CSV when you need to work with them elsewhere.
- Filter analytics by date range and see daily submission volume
- See your most active forms and enquiry status breakdowns
- Download a CSV export, with up to 5,000 submissions per export
Submission volume
Measured from your store's submissions
Spam rate
Measured from your store's submissions
First response time
Measured from your store's submissions
Top forms
Measured from your store's submissions
Review spam without losing real enquiries
Spam filtering is included on every plan. Suspicious submissions are stored and marked so you can review them and correct a false positive.
- Hidden honeypot fields, timing checks, and request rate limits
- Checks for disposable email addresses, excessive links, and repeated submissions
- Mark a submission as spam or not spam from the inbox
The decision stays with your team.
Built into every plan
Your next storefront question is on its way in.
Create your first form, personalize its reply email, and keep customer enquiries in one place. Start with the Free plan.
Install on Shopify