How Contactly's AI forms and reply emails work

Contactly uses AI to help you prepare the forms and reply emails your store needs. You review the draft and decide when to use it.

1. Describe your form

In the form builder, describe what you want to collect. AI suggests a form name, display type, fields, and answer options. Edit the suggestions before creating the form, or build it manually one field at a time.

The preview lets you check the form before publishing. Changes to an existing published form stay in a draft until you publish again.

2. Draft a reply-email template

Open a form’s reply-email editor and describe the acknowledgement you want customers to receive. AI drafts a subject and body using the tags available from that form’s fields.

Those tags personalize the saved template with submitted values, such as a customer’s name. You can edit the subject, body, and footer yourself at any point.

3. Review the email

Check the live preview, ask AI for quality feedback, and send a test email. An AI-generated draft is a suggestion; requesting it does not save or enable the template.

4. Enable the acknowledgement

Save the template and enable it when you are ready. Contactly then uses that saved content for automatic acknowledgements on eligible submissions. Submissions flagged as spam do not receive the automatic reply.

You can also send individual replies and add internal notes from the enquiry inbox. Notes remain private inside Contactly.

5. Keep track of AI credits

Form generation, reply-email drafting, and email quality feedback use AI credits. Each public plan has a monthly allowance, renewed at the beginning of each calendar month in UTC. Unused monthly credits do not roll over.

Your forms, inbox, and manual editing remain useful when the monthly AI allowance is used up. Compare the allowances on the Pricing page, or read the FAQs for more help.