Introducing Contactly: AI forms and customer enquiries, together in Shopify

A contact form starts the conversation. Keeping the customer’s message, your reply, and the next step together is what helps you finish it.

Contactly brings an AI form builder and a customer enquiry inbox into your Shopify admin. Describe the form you need to get an editable draft, or add fields yourself. Customize questions, answer options, and required fields, then preview the form before publishing it.

Choose inline, popup, or slide-out display. The setup guide takes you through enabling the Contactly app embed and placing a Contact form block in your Shopify theme editor.

Each form can also have its own reply-email template. Write it manually or use AI for a draft, insert tags from the form’s fields to personalize it, and review the live email preview. When you save and enable the template, Contactly can send that acknowledgement automatically for eligible submissions.

The inbox keeps submissions, customer replies, and internal notes together. Track enquiries as open, pending, closed, or archived. Search the inbox, filter by form or spam status, and retry a reply if email delivery fails.

Submission analytics, CSV export, and spam filtering are included on every plan. So are unlimited submissions and inbox access. The Free plan starts with 2 forms and 25 AI credits per month; paid plans add form capacity and more monthly AI credits.

Explore the Features, compare Pricing, or browse the FAQs for setup and reply-email guidance.